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Obsidian Creative

Terms of service

Last updated: March 2026

Business details

These terms apply to website design, development, and related services provided by Jason Cliffe trading as Obsidian Creative (“I”, “me”, “my”) to you (“client”, “you”, “your”).

Contact email: enquiries@obsidiancreative.uk

Overview

The specific scope, deliverables, timeline, and price for a project will be set out in the relevant quote, invoice, proposal, or other written agreement. If there is any conflict between these terms and a project-specific written agreement, the project-specific written agreement will take priority.

Scope and deliverables

Work is delivered according to the agreed scope. Anything not expressly included in that scope is outside it and may require an additional quote or separate agreement.

Examples of out-of-scope work may include photography, writing all content from scratch, advanced SEO campaigns, paid advertising management, custom back-office systems, ongoing content updates, integrations not agreed at the start, and additional pages or features requested later.

Client responsibilities

  • Provide required content, access, approvals, and business information in a reasonable timeframe.
  • Review work and provide clear, consolidated feedback promptly.
  • Ensure you have the right to use any text, images, logos, videos, fonts, or other materials you supply.
  • Make decisions in a timely manner so the project can progress properly.

Timelines and delays

Project timelines are estimates, not guarantees. Delivery depends on scope, access, content readiness, and the speed of client feedback and approvals.

If content, approvals, or required information are delayed, the project timeline will move accordingly.

Project pauses and inactivity

If a project is delayed because content, approvals, communication, or required information are not provided for 14 consecutive days, the project may be treated as paused and rescheduled around other commitments.

Restarting a paused project may require a revised timeline, revised quote, or both, particularly where the original scope, availability, or commercial circumstances have changed.

Payments

  • Standard terms: 50% deposit to start and 50% before final handover or go-live, unless otherwise agreed in writing.
  • Work begins only after the deposit has been received.
  • Late payment may pause work, delay launch, delay handover, or suspend access to unfinished deliverables.
  • Final files, transfer, handover, or launch support may be withheld until outstanding payment has been received in full.

Revisions and change requests

Revisions are included within the agreed scope to refine the design, wording, and presentation of the approved build. Requests that materially change the agreed scope, structure, page count, features, or direction may be treated as additional work and quoted separately.

Revisions are not an open-ended commitment to restart, expand, or repeatedly redirect the project indefinitely.

Review, launch, and acceptance

When a final version is provided for review, you are responsible for checking that it is acceptable before launch or handover.

If no material issue is raised within a reasonable review period, the project may be treated as approved for launch, handover, invoicing, or completion.

Minor issues reported within the agreed post-launch support period will be addressed where they fall within the original scope.

Post-launch support

Unless otherwise agreed in writing, a project includes 30 days of post-launch support for minor fixes and small adjustments within the original scope.

Post-launch support does not include new pages, major design changes, new features, new integrations, rewritten copy, or broader ongoing maintenance unless separately agreed.

Hosting, domains, and third-party services

Unless otherwise agreed, you are responsible for the ongoing cost of hosting, domains, email, and any third-party tools or subscriptions used by the project.

I may recommend providers or assist with setup, but I am not responsible for third-party pricing changes, outages, policy changes, feature removals, service suspensions, or service discontinuation.

Ownership and portfolio use

Ownership of project-specific deliverables transfers to you once the final invoice has been paid in full, excluding third-party software, licensed assets, hosted services, and external tools governed by their own terms.

Unless otherwise agreed in writing, you grant me permission to display the completed work in my portfolio, case studies, and related marketing.

Cancellation

Either party may cancel a project in writing. If you cancel after work has started, you will be invoiced for work completed up to that point. Deposits are non-refundable once work has begun, except where I agree otherwise in writing.

Right to refuse or terminate

I reserve the right to refuse work or end a project where there is abusive behaviour, repeated failure to engage, persistent scope drift, non-payment, or other conduct that makes the project commercially or practically unworkable.

Warranties and liability

Services are provided with reasonable care and skill. I do not guarantee any specific commercial outcome, including rankings, traffic, revenue, enquiry volume, bookings, or conversion performance, because those depend on factors beyond my control.

To the fullest extent permitted by law, my total liability in connection with a project is limited to the amount you paid for that project. I am not liable for indirect, incidental, or consequential loss.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.