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Obsidian Creative

Website support that keeps the business looking sharp

A website should not be built, launched, and then ignored until something breaks. These support options are for service businesses that want the site kept credible, updated, and commercially usable without having to manage it themselves.

Important

  • Support is optional: no forced retainer after launch.
  • Best fit: businesses that want the site looked after properly without chasing freelancers or trying to manage it themselves.
  • Not a fit: clients expecting unlimited redesigns, unlimited requests, or open-ended development inside a low monthly fee.

Already have a weak site?

Support is not the same thing as rescue

If the current website is outdated, cluttered, weak on mobile, or damaging trust, a support plan is not the right first fix. In that case the smarter move may be a focused rescue or rebuild before ongoing support makes sense.

See Website Rescue Get a recommendation

Essentials

From £50/mo

For businesses that mainly want peace of mind that the site is live, working, and being looked after.

Includes

  • Hosting management and basic website oversight
  • Routine checks to make sure the site is live and functioning properly
  • Reasonable minor technical fixes if something small breaks
  • Email support for support-related issues

Best for

Businesses that want the site looked after without regular content changes.

Not included

New pages, major redesigns, new features, large copy rewrites, or broader marketing work.

Choose Essentials

Best ongoing option

Ongoing Support

From £125/mo

For businesses that want the site actively looked after, with small updates and ongoing support handled for them.

Includes

  • Everything in Essentials
  • Small content edits and routine updates
  • Image swaps, text changes, and minor page tidy-ups
  • Priority support for reasonable update requests
  • A named person to contact instead of figuring it out yourself

Best for

Businesses that want ongoing help without hiring internally or chasing someone for every small change.

Important

This covers sensible ongoing support, not unlimited redesign or custom development on demand.

Choose Ongoing Support

Best for clients who want the site looked after properly, not ignored until something goes wrong.

One-off Help

Quoted

For businesses that do not want a monthly plan but need occasional help, updates, or fixes.

Typical requests

  • Small page edits or content updates
  • Layout fixes or tidy-ups
  • Adding a section or updating existing content
  • Technical troubleshooting

Best for

Businesses that want help as needed rather than ongoing monthly support.

Request one-off help

What support is actually for

This is about keeping the site commercially usable, not just technically alive.

Keep the site credible

Outdated content, broken sections, and neglected pages make the business look weaker than it is.

Reduce friction

Small issues often go untouched for months because nobody wants to deal with them. Support stops those little problems turning into a bigger mess.

Give you a clear point of contact

Instead of hunting for help when something changes, you already know who to message.

What is not included in a care plan

Better to be clear now than awkward later.

  • Full redesigns or major visual rework
  • New features or custom systems not already agreed
  • Large-scale copywriting from scratch
  • Paid ads, ongoing SEO campaigns, or broad marketing retainers
  • Unlimited requests with no commercial limit

Who ongoing support makes the most sense for

Busy owner-operated businesses

You do not want to log in, learn systems, or chase updates yourself.

Businesses that need occasional changes

New offers, updated pricing, team changes, service tweaks, or seasonal updates all need handling properly.

Clients who want less hassle

The value is not just technical. It is knowing the site is being looked after without becoming another job on your list.

How it works

  • Month-to-month: no long contract unless agreed separately.
  • Clear limits: support covers the agreed level of help, not unlimited development.
  • Quoted extras: larger work is priced separately before anything starts.
Ask about support See build pricing